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  Terms & Conditions
 

General
Thank you for choosing Rustenburg Boutique Hotel as your preferred venue for accommodation. We have taken all necessary precautions to ensure your safety while staying with us, by means of CCTV Cameras, Electronic gates and door systems. Rustenburg Boutique Hotel or any staff member cannot and will not be held responsible for any death, loss, damages or theft that may occur during your stay with us.

Parking at own Risk.

This is a no Smoking establishment; you are allowed to smoke on balconies if no other guests will be discomforted. A fine of R800 will be charged to your personal account if we become aware that you smoked in your room or inside the building.

Bookings
Guests may book in advance or on arrival. Rooms are subject to availability and the Company reserves the right to refuse any booking for good reason. To confirm a booking, a 50% Deposit is required. Although payment is generally required on arrival, there may be occasions when the Guests are required to settle account in full before arrival.

The number of people who can enter the property must comply with the number of guests booked to stay in the establishment. Under special circumstances we will allow visitors but this must be approved by management. Visitors are not allowed to stay the night or beyond certain times agreed with management beforehand.

Any extra guests not booked for will be charged to your personal account.

Cancelation Policy
2 days before arrival we will not charge you any cancellation fee.
1 day before arrival we charge 50% of first night Stay.
On Arrival day we charge 100% of first night Stay.
Please note that in case you have to cancel, a 10% Service/Admin Fee will be deducted from deposit amount before any refund will be done.

Damages / Disruptive Behavior
Malicious or accidental damage caused by you, your client/s, guest/s or invitee/s, will be charged for at the full replacement cost of the damaged item. An additional cleaning charge will be levied accordingly, e.g. heavily soiled and stained bedding and carpets, etc. For the comfort of others, boisterous and rowdy behavior will not be tolerated and if necessary, disruptive guests will be asked to leave. Children are to be kept under control and supervision of parents at all times.

Pets
Strictly no pets allowed

Check-In / Check-Out Times
Guests may arrive anytime from 14:00 until 20:00 to check-in. Check in after 20:00 will only be allowed by prior arrangements and only until 23:00. Under no circumstances will check in be allowed after these times due to safety reasons for yourself, the establishment, staff and other guests. Departing guests are to vacate their rooms by 10:00 am; thereafter, an additional R100 per hour will be charged to your account. Luggage may be left for later collection by prior arrangement.

Meals
Breakfast is included in the rate except for our Family Unit Rate where R85 per Guest is charged extra for breakfast. Breakfast will be served daily in our Dining Room from 06:30 until 09:00. Dinner is not included in the room rate and is available at an additional charge of R160 per person.

Room Key
Upon check in, guests will be issued with a Room key which will allow you access through the gates to our off-street parking. If at any time your key is lost or we need to issue you with an additional key, R150 will be charged to your account.

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